Zonal Manager at Alert Microfinance Bank

Job Description

• As a Zonal Manager, your main responsibility is to supervise and support regional activities to achieve profitability and productivity in every branch within the region.
• You will also ensure full compliance with Alert policies and procedures.

Tasks and Responsibilities
The role involves various tasks and responsibilities, including:

• Participate in branch expansion, internal and external recruitment, brand management, and business development activities.
• Train and supervise branch operations staff, ensuring adherence to internal processes and procedures for an efficient and effective workforce.
• Implement policies, procedures, standards, and processes in the branches of the zone.
• Ensure continuous adherence to defined operations policies within the branches.
• Build, develop, and manage the loan and saving portfolio of the zone.
• Participate in recovery efforts and ensure the recovery process is respected by all branches in the zone.
• Represent operations management in the zone.
• Approve loan files within the limit assigned by Management.
• Ensure regional managers and branch management provide maximum support to their subordinates for better productivity.
• Conduct periodic assessments of client service for an enhanced Alert client experience.
• Ensure all branches in the zone are profitable according to the budget.
• Play a key role in creating a conducive working environment for staff progress.
• Coordinate with all other departments to ensure branches in the zone receive necessary support for smooth operations.
• Provide regular reports on the effectiveness and efficiency of operations activities, portfolio status at the branches, to aid management in analysis and decision making.
• Ensure accurate records are maintained and necessary reports are generated on time.
• Support the handling of customer complaints according to different levels of authorization.
• Present new opportunities for product development and business partnerships on a regular basis to foster business growth.
• Review audit reports of all assigned branches, ensuring minimal error rates and prompt resolution of audit issues.
• Develop training manuals to educate staff under your supervision on prevalent audit matters/issues to curtail recurrence.
• Review operational risk of the bank to ensure compliance with internal and external regulations.
• Coordinate and manage the activities of the head office/operations management in the zone.
• Supervise other staff assigned to the zone.
• Participate in branch expansion, brand management, and business development activities within the region.
• Carry out all other activities assigned from time to time.

Competency / Skill Requirements
To excel in this role, the following competencies and skills are required:

• Must be a graduate
• Minimum of 5 years experience
• Ability to manage 7x24 operations for banking and transaction processing.
• Result-oriented mindset with a focus on achieving goals and objectives.
• Good working knowledge of operations banking processes.
• Strong customer relationship management skills.
• Business performance management abilities.
• Strong negotiation skills and business judgment.
• Strong organizational skills.
• Problem-solving capabilities.
• Proficiency in using Microsoft Office tools.
• Leadership skills to effectively guide and motivate a team.
• Financial analysis and interpretation skills.
• Interpersonal skills for building relationships and effective communication.
• Excellent written and oral communication skills.
• Results-oriented mindset.
• Proactive and responsive attitude.
• Service orientation, ensuring excellent customer service.
• Minimum position before new role- Regional Manager supervising many branches or Branch Manager of over 8 years.
• Knowledge of Lagos and southwest Nigeria.
• Driving ability
• International passport to enable foreign trips.