Workshop Manager at Buckler Ordnance Systems Limited

Job Description

• Ensure that repairs are performed in a professional manner and in accordance with industry-accepted good practices.
• Prepare, supervise, and control workshop activities, including the scheduling of work for technicians.
• Liaise with customers and diagnose customer concerns with the equipment prior to being booked in for service and/or repair.
• Assist all Technicians in the diagnosis of mechanical problems.
• Ensure that Technicians are using their time effectively and efficiently.
• Upon completion of normal repairs and/or service, inspect and test the vehicle with the technician who completed the job to ensure the vehicle has been repaired and/or serviced in accordance with the customer’s instructions and manufacturer's guidelines.
• Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time.
• Control and set workshop behavioral standards and maintain staff morale.
• Advise all new and existing workshop staff members of policies and procedures and adherence to these policies and procedures.
• Make suggestions to management for improvements in operational activities.
• Maintain a well well-trained force and supervise in-house training as required.

Requirements

• Candidates should possess a Bachelor's Degree with a minimum of 5 years experience.