Workshop Manager at Buckler Ordnance Systems Limited

KEY RESPONSIBILITIES

• Ensure that repairs are performed in a professional manner and in accordance with industry accepted good practice.
• Accomplishes workshop team results by communicating job expectations, planning, monitoring, and appraising job results. coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains workflow by monitoring steps of the process; setting processing variables; observing control points and equipment.
• Monitoring personnel and resources; studying methods; implementing cost reductions; following reporting procedures and systems. Facilitating corrections to malfunctions; initiating and fostering a spirit of cooperation amongst workshop team members.
• Ensures production orders are fulfilled On-Time, In-Full, Right Product and Undamaged.
• Liaise with Human Resources to conduct safety meetings with the workshop team.
• Maintains quality service by establishing and enforcing organization standards.
• Liaises with Operations Lead to develop operations and maintenance protocols; trains artisans and operators to set-up, run and maintain equipment for greatest efficiency
• Keeps equipment operational by coordinating maintenance and repair services
• Ensures operation of equipment by calling for repairs, evaluating new equipment and techniques. Subject to the approval of the Workshop Manager.
• Resolves personnel problems by analysing data; investigating issues; identifying solutions; recommending action.
• Prepare, supervise and control team activities, including the scheduling of work for technicians.
• Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair;
• Assist all Technicians in the diagnosis of problems;
• Ensure that Technicians are using their time effectively and efficiently;
• Upon completion of normal repairs and/or service, inspect and test vehicle with the Technician who completed the job to ensure the vehicle has been repaired and/or serviced in accordance with the customer’s instructions and manufacturers guidelines;
• Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time.
• Ensure all customer vehicle is presented back to the customer in a clean and presentable standard;
• Check and inspect that all tools are available and maintained in the correct place and that all equipment is in suitable working condition;
• Control and set workshop behavioural standards and maintain staff morale;
• Advise all new and existing workshop staff member of policies and procedures and adherence to these policies and procedures;
• Set a regular workshop cleaning schedule highlighting employees specific duties;
• Make suggestions to management for improvements on operational acivities;
• Maintain a well trained workforce and supervise in-house training as required;
• Ensure the development and progress of all technicians;
• Perform all other duties as assigned by the manager and/or management in a professional and efficient manner.
• Assist in the coordinating overtime hours.
• Follow housekeeping, safety and security procedures that result in a safe and attractive environment;
• Identifies and reports unsafe, unhealthy or hazardous working conditions.
• Ensures the availability and use of personal protective equipment for technicians.
• Prescribes work detail, specifications and procedures to be adopted with regards to the vehice repairs and maintenance.
• Assists with Interviews and recommends for employment suitable applicants for workshop roles
• Maintains inventories of stocks, tools, workshop equipment and other supplies.
• Gives technical advice as required and prepares technical reports;
• Performs other duties as assigned.