(WND) Administration Manager at Maersk

Reference No.: MA - 258465

Job Description
We are currently looking for a dynamic candidate to join our team as the WND Administration Manager.

Key Responsibilities

• Coach and lead team members
• Drive transformations and change management projects
• Ensuring team adheres to the standard processes and customer Specific IOP’s and monitors respective KPI’s
• Support onboarding of new team members
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desi res
• Help resolve all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
• Own customer experience. Lead the team to achieve best in class Customer Service.

You will act as team manager and be responsible for:

• Client KPI: meet the client specific KPI target.
• Enhance Customer Service
• Deliver a second to none customer service through providing client and their suppliers with certainty and reliability in their supply chain.
• Ensure a high data quality and timeliness
• Increase Productivity
• Constantly find ways to work smarter and take redundancy out of the operation.
• Support and implement automation initiatives
• Reduce costs
• Drive cost leadership to provide customers with a competitive solution while at the same time securing the highest possible profit for Maersk.
• Finance results
• Optimize the business activities to enhance the overall financial results
• Issue and collect receivables timely.

We Are Looking For

• 5+ years of experience in Logistics, with strong knowledge and expertise on developing and handling Inland/LCL/Air logistics businesses.
• Strong knowledge of local logistics operations and systems, Infrastructure, competition and local supplier markets for insourced physical products.
• Customer Service Experience, at least 4 years, with a strong customer centricity mindset.
• 5+ years of experience managing high performance and engagement teams.

Soft Skills:

• Leadership skills
• Detailed oriented
• Cost consciousness
• Stakeholder Management.

We Offer

• We offer you an exciting global career at the forefront of world trade.
• Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy…
• We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
• When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings.
• We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry.