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  • Posted: Feb 17, 2021
    Deadline: Mar 3, 2021
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    The Maersk Group is a worldwide conglomerate and operates in some 130 countries with a workforce of over 89,000 employees. In addition to owning one of the world’s largest shipping companies, Maersk is involved in a wide range of activities in the shipping, logistics, and the oil and gas industries.
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    (WND) Administration Manager

    Reference No.: MA - 258465

    Job Description
    We are currently looking for a dynamic candidate to join our team as the WND Administration Manager.

    Key Responsibilities

    • Coach and lead team members
    • Drive transformations and change management projects
    • Ensuring team adheres to the standard processes and customer Specific IOP’s and monitors respective KPI’s
    • Support onboarding of new team members
    • Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desi res
    • Help resolve all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
    • Own customer experience. Lead the team to achieve best in class Customer Service.

    You will act as team manager and be responsible for:

    • Client KPI: meet the client specific KPI target.
    • Enhance Customer Service
    • Deliver a second to none customer service through providing client and their suppliers with certainty and reliability in their supply chain.
    • Ensure a high data quality and timeliness
    • Increase Productivity
    • Constantly find ways to work smarter and take redundancy out of the operation.
    • Support and implement automation initiatives
    • Reduce costs
    • Drive cost leadership to provide customers with a competitive solution while at the same time securing the highest possible profit for Maersk.
    • Finance results
    • Optimize the business activities to enhance the overall financial results
    • Issue and collect receivables timely.

    We Are Looking For

    • 5+ years of experience in Logistics, with strong knowledge and expertise on developing and handling Inland/LCL/Air logistics businesses.
    • Strong knowledge of local logistics operations and systems, Infrastructure, competition and local supplier markets for insourced physical products.
    • Customer Service Experience, at least 4 years, with a strong customer centricity mindset.
    • 5+ years of experience managing high performance and engagement teams.

    Soft Skills:

    • Leadership skills
    • Detailed oriented
    • Cost consciousness
    • Stakeholder Management.

    We Offer

    • We offer you an exciting global career at the forefront of world trade.
    • Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy…
    • We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
    • When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings.
    • We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry.

    Method of Application

    Interested and qualified? Go to MAERSK on jobsearch.maersk.com to apply

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