Waiver Certificate Agent at Maersk

What We Offer:

• A unique opportunity for personal and professional development within a dynamic logistics environment.
• A chance to build a career in customs service delivery while gaining exposure to global operations.
• Accountability and the opportunity to deliver impact regardless of tenure.
• A fast-paced and dynamic environment with a distinct respect for the individual.
• An international team with like-minded top performers.
• End-to-end involvement in the waiver certificate process, ensuring operational excellence.

Key Responsibilities:

As a Customs Delivery – Waiver Certificate professional, you will be responsible for managing the waiver certificate process in Kinshasa, Democratic Republic of Congo. Your main duties will include:

• Receiving and processing customer ECTN (Electronic Cargo Tracking Note) requests.
• Ensuring customers provide all mandatory documents to commence the ECTN process.
• Verifying payment reception prior to ECTN validation.
• Requesting and ensuring ECTN charges are correctly added in GCSS under the appropriate payer.
• Creating FERI files in Trakit once validation is completed.
• Updating Trakit and the Global Tracker with accurate and timely information.
• Taking ownership of any issues raised during and after the ECTN process.
• Proactively resolving issues preventing process completion and escalating unresolved cases to the Area Waiver Certificate Team Leader.
• Exercising "constant care" and adhering to Maersk’s quality standards.
• Sharing weekly performance reports to track efficiency and process improvements.
• Living, communicating, and promoting Maersk’s mission, vision, and values.

Who Are We Looking For?

• A detail-oriented individual with strong problem-solving and decision-making skills.
• A team player with the ability to work independently when required.
• Someone with excellent organizational and time-management skills.
• Experience in import/export operations or customs-related processes is a plus.
• Strong communication skills and ability to engage with multiple stakeholders.
• A results-driven individual who thrives in a fast-paced environment.
• Proficiency in relevant logistics and tracking systems is advantageous.