Waiter / Waitress at Residency Hotels Limited

Job Summary

• As a hotel waitress/waiter, you will be responsible for ensuring that guests have a pleasant dining experience during their stay. You will take orders, serve food and beverages, and attend to guest needs in a courteous and efficient manner.

Job Descriptions

• Greeting guests upon arrival and leading them to their tables.
• Presenting menus to guests and explaining menu items, specials, and Drinks.
• Taking food and beverage orders accurately and promptly.
• Entering orders into the system and sending it to the kitchen staff and ensuring that all special requests or dietary restrictions are followed accurately.
• Serving food and beverages to guests in a timely and efficient manner.
• Checking back with guests and giving eye contact to ensure satisfaction with their meals and addressing any concerns or complaints promptly.
• Clearing tables and resetting them for the next service.
• Handling guest payments, processing transactions accurately, and returning change promptly.
• Maintaining cleanliness and hygiene standards in the dining area and adhering to all food safety regulations.
• Collaborating with colleagues to provide excellent customer service and ensure smooth operations.
• Assisting with opening and closing shifts, including setup, cleaning, and restocking.

Qualifications

• ND, HND or B.Sc qualification is an added advantage.
• Previous experience in a similar role, preferably in a hotel or fine dining establishment.
• Excellent communication and interpersonal skills.
• Strong customer service skills and the ability to remain calm and professional under pressure.
• Ability to work effectively in a fast-paced environment and multitask efficiently.
• Basic math skills for processing payments and handling cash.
• Knowledge of food and beverage items and familiarity with menu items.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical stamina to stand and walk for extended periods and lift heavy trays if required.