Waiter / Waitress at Bature Brewery

• As a waiter/waitress, your primary responsibility is to provide excellent customer service by taking orders, serving food and beverages, and ensuring a positive dining experience for guests.
• You will be an integral part of the restaurant staff, collaborating with kitchen and bar teams to deliver a seamless and enjoyable dining experience.

RESPONSIBILITIES:

• Greet and seat customers in a friendly and welcoming manner.
• Assist guests in making menu selections by providing information about dishes and beverages.
• Take accurate and detailed orders, ensuring special requests and dietary restrictions are communicated to the kitchen.
• Relay orders to the kitchen staff and communicate any special requests or modifications.
• Ensure timely and accurate delivery of food and beverages to customers.
• Monitor and manage table turnover, ensuring efficient service.
• Set up and arrange dining tables according to the restaurant's standards.
• Check tables regularly for cleanliness and ensure that they are properly set up with utensils, condiments, and other necessities.
• Clear empty plates and used utensils promptly.
• Collaborate with kitchen and bar staff to ensure smooth communication and coordination.
• Communicate any customer feedback or concerns to the management.
• Recommend additional items, such as desserts or specialty drinks, to enhance the dining experience.
• Upsell promotions or special menu items when appropriate.
• Present accurate bills to customers and process payments.
• Handle cash and electronic transactions securely.
• Stay informed about menu items, ingredients, and preparation methods.
• Be able to answer customer questions regarding the menu.
• Work collaboratively with other waitstaff, kitchen staff, and management to ensure a cohesive and efficient operation.
• Assist colleagues during peak hours or as needed.

QUALIFICATION/REQUIREMENT

• Previous experience in a similar role is preferred
• Excellent communication and interpersonal skills.
• Ability to handle a fast-paced environment.
• Basic math skills for order processing and payment transactions.
• Knowledge of food safety and hygiene practices.
• Ability to stand for long periods and lift moderate weights.
• Stamina and resilience to handle a high-paced work environment.