Visa Processing Officer at Pete Gelton Consulting

Job Description

• Management relationship with clients
• Establishing and preserving connections with customers and important stakeholders ithin the organization.
• Proactively inform and counsel clients on changing immigration rules and procedure.
• To make sure that customers are happy with the organization's products and services, conduct regular client feedback surveys.
• To establish a friendly and professional working connection, schedule regular meeting
• Communication with embassies
• Serve as the primary point of contact for complaints and escalate problems as necessary.
• Help the sales team cross-sell or upsell services.
• Make sure that the business and its clients respect contracts.
• Management of travel documents and visa processing.
• Examine and approve each client's travel documentation.
• In all written and verbal communications with clients, make sure that all organizational policies are adhered to.
• Make sure to send the client nice messages.
• Make sure that all client communications are handled in the strictest of confidence.
• Assist clients with online application completion.
• oversee the coaching and consulting services provided to Clients in advance of appointment times for applications.
• Support given business activities and projects with administrative work.
• Help your direct report and other important stakeholders to resolve administrative problems.
• Execute the assignment for the client in accordance with all corporate procedures, regulations, and checklists.
• Create and edit documents such as emails, memos, drafts, reports, and communications.
• Ensure that the client's visa application is submitted and collected on time.
• Report on activity and progress each month.