Virtual Machines Technical Support Engineer - Stage 2 at Tek Experts

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?

Do you want to gain global experience and get extensive training on high-end software products and solutions? 

Do you take pride in delivering great customer service? 

Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. 

We are looking to add to our team of software support engineers.

What we Offer ….

• A Career, not a job
• Be part of something great
• Opportunity to realize your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family

About the Role …

• Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management 
• Collaborate with subject matter experts and escalation managers when additional support is needed 
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved 
• Seeks supplemental training to improve performance and develop specialization.

What you will be doing ….

• Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization.

Requirements ….

• Up to 2 years’ experience in technical or customer support
• Strong researching, problem-solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Some exposure to Microsoft technologies.