User Experience Specialist at InterSwitch

Responsible for delivering outstanding user experience and providing an exceptional and intuitive digital product design.

Responsibilities

• Crafting and Implementing research systems and leading the User Research Team in taking the business vision from conception to completion and delivery
• You will be a trusted advisor on the mobile experience they will provide to the customers
• Working with some of the brightest, most talented designers around- you will learn something new daily and we will like to learn from you
• Crafting research plans and discussion guides, conducting end-user interviews, synthesizing and analyzing research feedback, and developing lean documentation to keep your team focused on the user
• The ideal candidate should: be excited and passionate about immersing yourself in the customer's environment and searching out new opportunities to improve their experience; be able to speak to the value of research and "sell" stakeholders on a comprehensive research plan; be skilled at creating discussion guides and leading open-ended, contextual conversations to help generate answers to key questions as well as discover what the team didn't know they didn't know
• Have experience crafting and leading UX research using both qualitative and quantitative research methods and analysis testing (remote and in-person), ride-alongs, journey mapping, card sorting, prototyping, user interviews, usability testing, persona development - and know how/when to advocate for different methods
• Demonstrate proven ability to collaborate with designers to realize human-centered designs based on your understanding of HCI fundamentals
• Passionate about uncovering pain points and delights in a digital interface, as well as helping to solve difficult user experience problems based on your research
• Be able to effectively articulate issues and concerns to team members and clients as well as work to strategize potential solutions
• Have a passion for FinTech, IoT, or other emerging tech enterprise verticals

Requirements

• BSc/HND in Computer Science/Human Computer Interaction or any related field
• Minimum of 3 years cognate experience in visual design, multimedia production and product design
• Strategic Design thinking
• Proficiency in use of modern research tools