Undertaking Manager at Ikeja Electricity Distribution Company

About the job

• Overall responsibility of the activities of the Undertaking, to drive financial and operational performance.

Responsibilities

• Ensure smooth functioning of the undertaking’s day-to-day operations.
• Ensure overall coordination and functioning of all technical and commercial operations in the undertaking.
• Ensure that all faults and complaints are resolved adhering to safety and quality compliance.
• Manage the undertaking stores materials availability i.e. inventory management.
• Deliver satisfactory customer service and investigate and resolve customer complaints.
• Prepare the undertaking budget during annual budget preparation.
• Manage all HR&A and security-related activities for all the employees in the undertaking.
• Monitor undertaking performance through key performance measures
• Ensure the provision of adequate resources for various activities in the undertaking.
• Identify the training needs of officials and arrange to provide the same.
• Render periodical information s / reports to the business unit
• Ensure that all faults and complaints are resolved, safety, and quality compliance.
• Ensures Undertaking operations are in compliance with the I.E’s policies.
• Acts as a capable representative of the organization at the undertaking level
• Ensure the provision of adequate resources for various activities of the Undertaking.
• Identify the training needs of staff and arrange to provide the same.
• Defines KPIs and performance targets.
• Creates a harmonious working environment, mentors staff, and motivates all team members to perform efficiently.
• Accounts for energy delivered to the Undertaking on a monthly basis.
• Perform viability and engineering load survey of new substations/distribution transformers.
• Ensure compliance with safety standards in fault clearing and construction.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
• Perform any other duties as requested by the BM, MD/ CEO and COO

Minimum Requirements

• University degree in Engineering, Business Administration, or any related field
• A master’s degree in business (ideally with a concentration in general management) is required.
• At least 8 years experience in a commercial environment, with at least 3-4 years in a management or supervisory role
• Experience in the utility (electricity) industry will be an added advantage.
• Membership in a professional body in the Engineering and Marketing industry is an added advantage.

Skills & Competencies

• Strong understanding of the business of I.E. and related businesses in the electricity sector.
• Strategic Planning and Business Development (services and products)
• Strong Business & Financial Acumen (including risks management)
• Excellent and demonstrated knowledge of management and marketing principles.
• Deep understanding of Marketing & Customer Insights
• Deep Customer relations management skills
• Strong problem-solving and analytical skills
• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus