Travel Consultant / Manager at Compugeen

Job Summary

• We are a bespoke travel management company with quality experience in the travel and tourism industry offering world-class travel services spanning across the globe. We offer a wide range of services such as ticketing (Domestic & International), hotel reservation, tour planning, destination and tour management, honeymoon packages, educational tourism and admission services, car rental services, travel insurance, medical tourism and visa assistance. Excellent service delivery and 24-hour customer service is our forte, as we derive fulfilment from the satisfaction of our customers.
• The successful candidate will develop and be part of, which will be a vital component of the Company’s operations.

Roles and Responsibilities

• Exceptionally strong problem-solving analytical skills, with an ability to clearly define strategic issues and make tough decisions in the face of ambiguity and incomplete information.
• Identify, analyse and suggest existing / current technology infrastructure that supports the system, growth of the company and specific needs.
• Proactively identify and implement solutions to consistently improve service level and performance.
• Use web data to identify travel trends (e.g., solo travel, eco travel, local experience, etc.) and use personalized content for targeting
• Identify, analyses and suggest existing / current technology infrastructure that supports the system, growth of the company and specific needs.
• Proactively identify and implement solutions to consistently improve service level and performance.
• Use web data to identify travel trends (e.g., solo travel, eco travel, local experience, etc.) and use personalized content for targeting
• Ability to book and issue Airline tickets seamlessly
• Ensure conversion of all ticketing requests received
• Render excellent and unparalleled customer services to all clients
• Engage in key or targeted customer relations duties such as celebration of special days, timely reminders on travel dates, etc.
• Deal with customer inquiries and complaints with the aim to meet and exceed their expectations.
• Integrate new customers monthly
• Reduce turnaround time for ticketing and reservation to the barest minimum
• Exude speed and excellence on the job
• Provide weekly, monthly and quarterly sales report.

Qualification / Experience

• Candidates should possess a Bachelor's Degree in relevant fields
• 4-6 years’ experience as a Travel Consultant
• Certification by Amadeus & other GDS is a plus

Job Requirements:

• Ability to relate with internal and external stakeholders at various levels using diplomacy and tact.
• Excellent Communication skills and attention to detail.
• Exceptionally strong problem-solving analytical skills, with an ability to clearly define strategic issues and make tough decisions in the face of ambiguity and incomplete information.
• Result oriented with regards to quality and productivity goal.