Travel Consultant at Lery Hago Ltd

A reputable Travel and Tours company located in Ikeja is in urgent need of a Travel Consultant. 

Job Description

• Research, plan and book flights, hotels, vacations and trips for clients (individuals, groups and businesses), based on their taste, purpose and budget.
• Advise passengers on the anticipated weather conditions and popular activities and events to partake in during their stay.
• Assist passengers with check-in for flight and other special needs.
• Create excellent customer experience from the point of request to the point of booking and all through the trip.
• Help passengers with modifications or cancellations of their existing reservations.
• Close sales with individual clients, as well as business to business via phone calls emails and text messages.
• Cross-sell products and services to potential customers through data collection and analysis of customer needs.
• Provide optimal satisfaction for both internal and external customers.
• Liase with vendors and service providers for optimum product delivery. 
• Swift resolution of client complaints and ensuring a smooth customer experience. 

Qualification/Experience/Skills

• BSc in related discipline.
• 2-3 years’ experience in a Travel Management  Company
• Ability to use Galileo or  Amadeus flight reservation portal
• Advanced Microsoft Office Skills – Spreadsheet modeling, Microsoft word and PowerPoint
• Excellent presentation skills
• Customer Relationship Management
• Excellent skill in selling and closing deals
• Detailed Report Writing – Structured written work prepared for specific readers.
• Excellent communication and interpersonal skills
• Excellent administrative and management skills
• Strong attention to detail
• Ability to work with little or no supervision
• Ability to work under pressure, when the need arises.