Travel Consultant (B2B/B2C) at ALML Group

Role Purpose

• We are looking for a Travel Consultant with great enthusiasm for traveling to work in our Online Travel Agency.
• He/She will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses).
• The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

Responsibilities:

• Follow up on travel requests from our social platforms.
• Respond to ticket requests from B2B/B2C partners.
• Identify promo routes and ticket deals that should be promoted.
• Perform daily pricing comparison of an itinerary between our OTA and identified competitors to create a price positioning report.
• Advise ticket payable at all times for all requests and ensure we deliver on record response time.
• Consciously promote all our products likewise other services offered by sister companies.
• Ensure active participation on the B2B platform and promote constant engagement.
• Follow up on ticket requests and bookings from the website through calls, and emails immediately after a reservation drops.
• Manage the existing database of B2B/B2C travel partners and grow the database.
• Follow up on existing leads through calls and visits with the sole purpose of conversion.
• Come up with strategies that will increase sales.
• Reach the revenue and profit targets and meet up with set targets and KPIs.
• Create and update electronic records of clients.
• Maintain relationships with key persons.
• Keep financial statements and documents.

Requirements:

• Proven working experience as a Travel Consultant(B2B/B2C) with a minimum of 5yrs working experience.
• Excellent knowledge of the Amadeus reservation System
• Proficiency in English; knowledge of additional languages is an advantage
• Exemplary sales skills and customer-oriented approach
• Well-versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
• Ability to present, persuade, and communicate effectively
• Demonstrable ability to work under pressure
• Degree B.Sc/ HND in Hospitality, Travel, Tourism, and Business is an added advantage.
• Candidates with personal travel experience will be preferred