Transport Administration and Communication Officer at British High Commission

Main purpose of job:

To be part of the British High Commission (BHC) team responsible for handling the transport administrative functions and requests / enquiries received daily from internal customers and stakeholders; scheduling journeys, allocating drivers and confirming bookings made in compliance with FCDO policy and post regulations.

Roles and responsibilities:

• Provide Administrative Support to the transport management team by attending to all transport booking requests for BHC Abuja providing a courteous and efficient service for over 300 staff and visitors.
• Manage the transport helpdesk and helpline by communicating effectively with all stakeholders; promptly acknowledge requests, plan journeys and update the transport app daily with drivers' names and phone numbers for all confirmed bookings.
• Prepare job rosters for a combined pool of 25 drivers using improved electronic booking systems and flexible driver shift patterns. 
• Provide timely updates of any changes made to drivers assigned daily duties, ensure transport is available to customers at the right time and location and keep relevant parties adequately informed when operational adjustments become necessary.
• Deliver first line support and engagement to a range of transport customers/stakeholders, responding to general enquiries and feedback (including complaints) promptly and professionally.
• Collate and present Management Information (MI) on the Transport Section’s operations to enable timely reporting of Key Performance Indicators (KPI’s) on service delivery.
• Assist in the planning and co-ordination of logistical arrangements for VIP visits and up-country journeys in conjunction with key stakeholders.
• Manage staff overtime and annual leave within the department and provide forward planning support to the Transport Manager / Deputy Transport Manager.
• Assist in the collection and filing of vehicle safety checklists conducted by drivers and team leaders.
• Prepare invoices for transport related services rendered to 1HMG partners / customers.
• Undertake any other tasks assigned by the Transport Manager or Deputy Transport Manager.

Essential qualifications, skills and experience  

• Minimum qualification - University degree (BSc certificate or Equivalent)
• Previous work experience in an administrative and/or communications role
• Flexible approach to problem solving with an ability to think on their feet 
• Demonstrate good interpersonal and communication skills
• Ability to work in a large team with minimal supervision at a fast pace
• Good organisational skills - capable of working quickly and accurately
• Proficient use of Microsoft Office tools, particularly Microsoft Excel

Desirable qualifications, skills and experience

• Relevant experience in customer services.  
• Familiar with the Nigerian transport system