Transfer Service Product Operations Specialist at PalmPay

As a Transfer Service Operations Specialist, you will play a crucial role in ensuring the smooth and efficient operation of our transfer services. You will be responsible for overseeing the end-to-end process of fund transfers, handling inquiries, and resolving issues to guarantee a positive customer experience. Your attention to detail, problem-solving skills, and dedication to excellence will contribute to the success of our platform.

Responsibilities:

• Drive the growth of PalmPay's user base and transaction volume in the transfer services sector.
• Innovate and uncover new, practical applications of transfer products in everyday scenarios.
• Engage in active user feedback collection, perform detailed analysis of user behavior, and develop accurate user personas.
• Stay abreast of market innovations, track the latest product trends, and analyze competitor strategies to inform our approach.

User Persona Analysis:

• Undertake thorough research to understand user behavior, resulting in well-defined and actionable user personas.

Business Growth:

• Proactively identify and develop new use cases for transfer products, focusing on cost-efficiency and practical implementation prospects.

Market Research:

• Execute comprehensive market research to pinpoint trends, competitor movements, and potential growth opportunities.
• Maintain up-to-date knowledge on industry shifts and regulatory changes to ensure PalmPay's offerings remain competitive and compliant.

Customer Voice and Feedback:

• Regularly engage with product feedback, collating and analyzing input from targeted user groups to inform product development and enhancement.
• Translate customer feedback into actionable product requirements and use cases.

Collaboration with International Teams:

• Collaborate effectively with international product development and customer support teams, ensuring alignment in business strategies and customer satisfaction.

Job Requirements:

• A minimum of 3-5 years' experience in fintech and transfer product operations, demonstrating a track record of success.
• A deep understanding of the fintech sector, including knowledge of financial products, market trends, competitors, and the regulatory environment.
• A Bachelor's degree (or higher) in Business, Finance, Marketing, or a related discipline, with preference given to candidates with international education or experience.
• Exceptional communication skills, both written and verbal, with an ability to convey complex ideas in a clear, persuasive manner.
• A proactive, innovative thinker with a problem-solving mindset, capable of adapting to a dynamic business landscape.