Transfer Service Product Manager / Design Specialist at PalmPay

• The ideal candidate will be responsible for overseeing the entire product lifecycle of our transfer services, from conception to execution.
• As a Transfer Service Product Design Specialist, you will play a crucial role in developing and implementing strategies to enhance the efficiency, user experience, and overall performance of our transfer services.
• This role requires a strategic thinker with excellent communication skills, a deep understanding of market trends, and the ability to collaborate across cross-functional teams.

Responsibilities:

• Drive the growth of PalmPay's user base and transaction volume in the transfer services sector.
• Innovate and uncover new, practical applications of transfer products in everyday scenarios.
• Engage in active user feedback collection, perform detailed analysis of user behavior, and develop accurate user personas.
• Stay abreast of market innovations, track the latest product trends, and analyze competitor strategies to inform our approach.

Product Design:

• Assist in the development and management of product roadmaps, ensuring alignment with business goals and market needs.
• Participate in the agile development process, including planning, refinement, review, and sprint.
• Prepare and present regular progress reports to the senior product management team.

Market Research:

• Execute comprehensive market research to pinpoint trends, competitor movements, and potential growth opportunities.
• Maintain up-to-date knowledge on industry shifts and regulatory changes to ensure PalmPay's offerings remain competitive and compliant.

Customer Voice and Feedback:

• Regularly engage with product feedback, collating and analyzing input from targeted user groups to inform product development and enhancement.
• Translate customer feedback into actionable product requirements and use cases.

Collaboration with International Teams:

• Collaborate effectively with international technical development, design, and customer support teams, ensuring alignment in business strategies and customer satisfaction.

Job Requirements:

• A minimum of 3-5 years' experience in product management with a focus on transfer service or related domains.
• Proven experience as a Product Manager and Product Design Specialist.
• A deep understanding of the fintech sector, including knowledge of financial products, market trends, competitors, and the regulatory environment.
• A Bachelor's degree (or higher) in Business, Information Technology, Computer Science or a related discipline, with preference given to candidates with international education or experience.
• Exceptional communication skills, both written and verbal, with an ability to convey complex ideas in a clear, persuasive manner.
• Proactive and able to work effectively in a fast-paced environment.

Preferred Skills:

• Experience with user-centered design principles and practices.
• Basic technical knowledge, including an understanding of software development processes.
• Proficiency in prototype design tools such as Axure, Figma, or similar platforms.