Transaction Trainee at Septagus Consulting

Key Responsibilities

• Respond to customer’s inquiries, requests, and complaints (telephone, email, live chat & social media) within the given turnaround time.
• Manage and resolve customer complaints; follow up on escalated issues by liaising with relevant business areas to resolve issues arising from customer complaints, processes, or regulatory breaches.
• Identify and monitor trends of customer complaints and escalate issues to the supervisor(s)/ stakeholder appropriately.
• Research, Identify, and resolve customer complaints using applicable software.
• Document all call information according to the standard operating procedures.

Requirements

• Minimum of Lower Credit ND.
• No experience required.
• Strong verbal and written communication skills, with the ability to communicate effectively with customers.
• Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues.
• Proficiency in CRM software and Microsoft office suites .
• Ability to work a variety of shifts, including weekends, and holidays.