Transaction Risk Analyst (Gift Cards) at Zabira Technologies

Job Summary

• We are seeking a diligent and proactive Transaction Risk Analyst (Gift Cards) to join our team at Zabira Technologies, specializing in cryptocurrency transactions and gift card trading.
• The ideal candidate will ensure regulatory compliance and company policy adherence by monitoring, analyzing, and investigating transaction discrepancies, with a specific focus on declined gift card transactions.
• They will play a critical role in enhancing security and identifying operational inefficiencies by reviewing CCTV footage and collaborating with relevant departments.

Key Responsibilities

• Compliance Monitoring and Investigation: Regularly monitor gift card transactions to identify and investigate unusual patterns or activities leading to transaction declines.
• Review CCTV footage to analyze transaction points and detect any suspicious activities or procedural breaches.
• Conduct root-cause analyses of declined transactions, collaborating with other departments (such as IT and Customer Support) for insights.
• Risk Management and Reporting: Identify and assess compliance risks related to gift card transactions, proposing corrective actions where needed.
• Generate reports on compliance findings, especially regarding transactions declined by Operatives, and present these to senior management for strategic planning.
• Audit and Surveillance: Regularly audit transaction records and CCTV footage to ensure compliance with company protocols.
• Prepare audit reports and provide recommendations to strengthen transaction processing and prevent potential compliance breaches.
• Collaboration and Support: Work closely with the IT team to generate video records of Operatives to determine issues causing transactions to decline.
• To give assurance to the Management on security and efficiency of transaction processes in line with the company policies and laid-down protocol.

Soft Skills

• Interested candidates should possess a Bachelor's Degree with 1 - 2 years work experience.
• Strong analytical skills with attention to detail.
• Familiarity with CCTV surveillance review processes and compliance monitoring tools.
• Ability to work independently and within a team.
• Proficiency in understanding and interpreting financial transactions and compliance regulations.
• Previous experience in fraud prevention or security monitoring.