Training Academy Manager at Tuteria

• We are looking for a result-driven and agile Training Academy Manager who possesses excellent verbal and written communication skills.
• Your primary responsibility is to manage our training academy programs and team, develop strategies to boost the training programs, and ensure more customer conversions while maintaining relationships with customers.
• Our ideal candidate is one who is social and analytical, possesses an aptitude for learning and using new software, and is able to communicate clearly and efficiently.
• You should be able to engage with our internal and external stakeholders such as staff, facilitators/tutors, students, etc., maximize value, and create strategies to enrich the training academy.

Responsibilities

• Have first-hand and up-to-date knowledge of all the company’s training services and be able to upsell them to clients.
• Provide support for tutors/training facilitators, hold regular review sessions, and evaluate tutors’ performance for all training programs.
• Coordinate registration of learners for classes, organize learning materials, collate feedback, and implement strategies to improve the learning experience.
• Create and update the training calendar and schedule for every quarter.
• Attend to calls, messages, and monitor the CRM platform for client/student training requests/inquiries, and ensure conversion.
• Manage and nurture relationships with Examination bodies and External Training Partners.
• Ensure the classrooms and training facilities are conducive for learning.
• Stay abreast with education/examination news and trends, such as IELTS, GRE, GMAT, etc.
• Give students training advice and assist them with exam registration where necessary.
• Prepare regular reports on learning objectives including registrations, revenue, and strategies for growth
• Meet and exceed targets assigned.

Requirements

• Bachelor's degree in education, or a related field.
• Not less than 3 years of work experience managing a training academy, or in a similar role.
• Passionate about education and making an impact.
• Excellent verbal and written communication skills.
• Active listening, customer service, and relationship management skills
• Strong problem-solving skills
• Detail-oriented and organized
• Proficient use of Microsoft 365, and analytical tools.
• Results-oriented and proactive.
• Ability to coordinate and manage different training programs online and offline
• Knowledge of study abroad programs and educational products such as IELTS, GRE, GMAT, IGCSE, SAT, etc.