Test Day Coordinator at British Council

Job ID: 47322

 Job Summary

• This role is responsible for ensuring effective and efficient exam delivery, managing venue supervisors, and resolving risks or issues that arise during the test process.
• You will serve as the main point of contact for venues and test day supervisors, coordinating all aspects of exam preparation, candidate communication, and post-test activities. Close collaboration with operations and customer service teams is essential to guarantee seamless exam experiences and prompt issue resolution.

Responsibilities

• As Test Day Coordinator, you will plan for upcoming test days, organize resources, monitor performance, and ensure exam materials are securely received and stored.
• You will support the selection and management of venue staff, oversee candidate inquiries, and handle any incidents or complaints that may occur.
• Your role also involves supporting continuous improvement in service delivery, maintaining compliance with security and risk management protocols, and reporting on operational activity to assist with business decisions.

Requirements

• The ideal candidate has a bachelor’s degree, excellent written and spoken English (minimum B2 proficiency), and experience working in a high-paced operational environment with a strong focus on customer service.
• You should be skilled at meeting tight deadlines, training and guiding others, and ensuring compliance and quality standards are met. Experience with exam delivery—especially computer-based exams—is an advantage.