Test Day and Logistics Coordinator at British Council

Role Purpose

• The purpose of this role is to ensure effective and efficient delivery of Exams within a specified location, which includes to manage Venue Supervisor engagement, relationship, and performance.
• To co-ordinate and manage any risk or issue resolution, including co-ordination of customer (candidate) communication directly or through customer whilst also ensuring the safe handling in accordance with compliance standards, of confidential materials during the multiple exchanges in country/location.
• This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR).

Main Accountabilities

• Undertakes the related planning and delivery functions in preparation for Test Days in line with BC processes.
• Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility.  Identifies where more complex issues require resolution by others and refers them on accordingly.
• Carries out instructions and requests from Operations Manager and CMR & Logistics Manager efficiently and effectively.
• Ensures adherence to CMR standards and management as set forth and carry out frequent random checks to proactively prevent issues from arising.
• Manages courier SLA/performance standards and builds relationship with courier service provider in country, proactively seeking out and updating courier panel so that quality of services and cost elements are in accordance standards.        
• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.

Minimum Requirements

• University Degree in any subject or relevant qualification

Desirable:

• Experience of supporting delivery of computer or paper-based exams.

Role specific knowledge and experience:

• Experience in identifying and minimising risk
• Experience in compliance environment
• Experience of working in a high volume, busy operational environment, delivering to standard.

Language requirements:

• Fluency in written and spoken English
• Role holder must have existing rights to live and work in the country the role is based.
• Role holder may be required to work on weekends and to supervise in centres outside of primary base.

Salary
NGN7,363,086.00 per annum plus benefits.