Tellers - IT Support Officer at Tribest Coporate Support Ltd

Industry: Financial Institution

Job Duties and Responsibilities

• Takes responsibility for understanding client requirements and coordination of the fulfillment of those requirements.
• Provide input into the IT service continuity, planning process and support plan implementation.
• Work with systems development teams to create a business readiness plan and coordinate project transition to production for the organisation.
• Evaluate, analyse and provide feedback on end-user experience with the use of deployed IT solutions / services provided.
• Manage the installation and decommissioning of end-user applications and hardware devices.
• Contribute to IT service availability by coordinating field support/diagnostics across given areas or locations.
• Manage external hardware, devices and systems of end-user e.g. PC, Printer, ATM / POS, etc.
• Monitor IT service deliveryand generate reports / dashboards.
• Execute efficient desktop support services in line with approved procedure.
• Initiate, monitor actions to investigate and resolve problems affecting end-user IT services across all department.
• Manage IT-Business communication in a way to promote both operational and innovation initiatives of IT and keep customers informed of all services provided.
• Perform other duties as may be assigned.

Requirements & Qualifications

• Candidate must have B.Sc / HND in Computing Science, Engineering, Information Technology Science or any other related.
• Must be below 27 years old and completed NYSC.
• Minimum of 1 - 2 years of work experience.
• Excellent communication skills (verbal and written).
• Strong knowledge of IT Services and Information Systems process and components.
• IT and Information systems certification will be an added advantage.
• A team player with passion for solving IT related challenge.

Core Skills / Competencies:

• The ideal candidate should have strong service desk skills.
• Strong knowledge of Client/ Customers Services Engagement.
• Ability to take responsibility and execute task.
• Excellent data management skill.
• Ability to solve problem.
• Posses good knowledge of application support and IT operations.
• Strong network support skills and system configuration.
• Candidate must have knowledge of porting and software Integration.
• Ability to handle system installation and decommissioning across department and locations.
• Excellent knowledge on system information security.

Salary and Benefits

• N75,000 - N80,000 Monthly.
• Pension, HMO, Leave etc.