Teller at Teerus Microfinance Bank

Responsibilities

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Up-selling and Cross-selling of bank's products and services to existing and potential customers.
• Tracking, recording, reporting, and storing information related to transactions, and customers, ensuring all information is accurate and complete.
• Handling currency, transactions, and confidential information professionally..
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, transactions, comments and complaints.
• Knowing our products inside and out so that you can answer questions.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.

Requirements

• Candidates should possess an HND / OND qualification with 1 - 3 years work experience.
• Cash handling experience and on-the-job training may be required.
• Exceptional time management, communication, and customer service skills.
• High level of accountability, efficiency, and accuracy.
• Good knowledge of MS Office especially Excel and Word
• Strong communication and interpersonal skills
• High level of accountability, and accuracy.