Teller at Fedeth Microfinance Bank

Job Summary

• Provide smooth and timely over-the-counter service to customers in accordance with Fedeth’s specified customer service delivery standards

Teller Responsibilities

• Provision support in expense processing/posting and prepare daily expense monitoring report.
• Conduct payment of salaries to customers with salary accounts.
• Accept deposits, provide cash, or checks for withdrawals, and perform routine customer services.
• Process standing order instructions/transactions.
• Carryout the reconciliation of prepaid expenses and other sundry accounts daily.
• Process fund inflows and outflows (SWIFT, inter-branch transfers, VAT payments, etc) according to requirements of set policies and procedures
• Maintain an accurate record of all activities and transactions.
• Perform other duties as assigned by Head, Branch Operations

Technical Skills:

• Awareness of trends in cash management practices industry wide
• Knowledge of the financial services industry
• Basic knowledge of book-keeping and accounting
• Proficiency in the use of Microsoft office suite

Soft Skills:

• Excellent communication (written and oral), interpersonal and negotiation skills demonstrated in unparalleled customer service delivery
• Good analytical and problem -solving skills
• Excellent organisation and management skills.
• High sense of responsibility, accountability, and dependability