Teller at Covenant Microfinance Bank Limited

Responsibilities
Transaction Processing:

• Accurately process customer transactions, including deposits, withdrawals, transfers, and payments.
• Verify and validate customer identification and transaction documents.
• Ensure all transactions comply with the bank’s policies and procedures.

Customer Service:

• Provide prompt, courteous, and efficient service to all customers.
• Address customer inquiries and provide information on the bank’s products and services.
• Assist customers with account-related issues and escalate complex cases to the appropriate department.

Cash Management:

• Manage cash levels in the teller drawer and ensure proper balancing at the end of each day.
• Report any discrepancies or unusual transactions to the supervisor immediately.
• Prepare and submit daily cash reports as required.

Compliance and Security:

• Adhere to all security protocols and procedures to safeguard the bank’s assets.
• Identify and report any suspicious transactions or potential fraud in accordance with the bank’s anti-money laundering (AML) policies.
• Maintain confidentiality of customer information at all times.

Administrative Support:

• Assist with the opening and closing of the branch as needed.
• Support other bank staff with administrative tasks when necessary.
• Participate in regular training and development sessions to stay updated on banking regulations and best practices.