Telesales Teamleader at Eric Vsta

Job Summary:

We seek a results-driven Telesales Team Lead to oversee our telesales team in a fast-paced loan company. The ideal candidate will manage a team of telesales agents, drive sales performance, ensure excellent customer service, and maintain compliance with lending regulations.

Key Responsibilities:

• Team Management & Supervision: Lead, coach, and motivate a team of telesales agents to achieve sales targets and KPIs.
• Sales Strategy Execution: Develop and implement strategies to maximize loan sales and conversion rates.
• Performance Monitoring: Track team performance, analyze sales metrics, and provide regular reports to management.
• Training & Development: Conduct training sessions to enhance the skills of telesales agents in loan product knowledge, customer engagement, and objection handling.
• Quality Assurance & Compliance: Ensure adherence to company policies, financial regulations, and ethical lending practices.
• Customer Engagement: Address escalated customer inquiries and complaints, ensuring a positive customer experience.
• Process Improvement: Identify gaps in the sales process and recommend improvements to enhance efficiency and effectiveness.

Requirements:

• Education: Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Experience: Minimum of 2-4 years of experience in telesales, with at least 1 year in a leadership role (preferably in a financial institution or loan company).
• Skills:
  • Strong leadership and people management skills
  • Excellent communication and negotiation abilities
  • Sales-driven mindset with a proven track record in loan sales
  • Ability to analyze data and make data-driven decisions
  • Familiarity with CRM tools and telesales software
  • Knowledge of loan products, credit assessment, and financial regulations

Preferred Qualifications:

• Experience in consumer lending, microfinance, or banking
• Proficiency in Microsoft Excel and reporting tools
• Ability to work under pressure and meet sales targets

Salary & Benefits:

• Competitive salary with performance-based incentives
• Transportation, Airtime and feeding allowance and other benefits
• Career growth opportunities within the organization