Telesales Team Lead at Trusoft Limited

Job Purpose

• Overseeing the performance of a team of Telesales Agents. Provide leadership, coaching and support to the team, and develop/ implement plans to achieve Sales targets.

Responsibilities

Leadership & Guidance:

• Lead team to meet sales goals and ensure call quality.
• Motivate team to inform clients about new offerings.
• Foster positive work environment.

Sales Strategy:

• Understand market and customer needs.
• Develop strategies to meet sales targets.
• Generate leads from interested buyers.

Customer Relationship:

• Build strong client relationships.
• Encourage repeat purchases for ongoing support.
• Inform clients about new products and benefits.

Performance Tracking:

• Monitor call metrics, revenue, and team performance.
• Provide regular feedback to team.
• Maintain accurate documentation.

Collaboration & Communication:

• Engage with team for updates.
• Treat customers respectfully for loyalty.

Education & Experience

• Bachelor’s degree from any reputable university and a demonstrated track record of both academic and professional success
• Candidates should have at least 3-5 years of work experience in a Team Lead role.

Generic/Behavioral Competencies

• Highly organized and able to track issues and escalate as necessary
• Strong reporting and analytical skills, and solutions orientated.
• Technologically inclined (Have a startup experience)
• Strong oral and written communication skills – ability to articulate issues and solutions confidently and persuasively with diverse audiences.
• Strong work ethic
• Creative problem solving.
• Time management
• Teamwork
• Stress management

Technical Competencies

• Data analysis
• Technical reporting and Sale’s analytics
• Microsoft office expert
• Experienced with various CRM and Sale tools and applications (Freshworks preferably)

Key Performance Indicators

• Conversion Rate
• Number of calls assigned per telecaller.
• Average call abandonment rate
• Average handle/talk time
• Closure rate
• Call quality Analysis.
• Sales per Hour
• Agent turnover Rate
• Cost of acquisition per customer
• Lead loss rate
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