Telesales Team Lead at Alerzo Limited

Locations: Uyo - Akwa Ibom, Benin - Edo, Owerri - Imo & Port Harcourt - Rivers

Key Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support
• Empower and Engage the Customer Service Team
• Enhance the First Call Resolution
• Identify new tools and technologies to better serve the customer
• Drive better sales through service

Job Requirements & Qualifications

• BSc / HND with a minimum of 2 + Years of experience         
• Well exposed to B2B Sales and must have exposure in leading a team of 4-5 people.
• Excellent communication and negotiation skills
• Interesting leadership abilities
• Ability to multitask.

Remuneration

• Attractive
• HMO and other statutory benefits.