Telesales Supervisor at eStream Networks

What you'll be doing

• As a Sales Supervisor, you are responsible for achieving maximum sales growth and account penetration within the assigned product line, territories and market segment.
• Responsible for generating new sales by leading a team of Tele-Sales agents using the agreed sales strategy to meet the SBU and organizational revenue targets.
• This is a full-time on-site role for a Tele sales Supervisor at e.Stream Networks. The Tele sales Supervisor will be responsible for overseeing the day-to-day activities of the tele sales team, managing customer inquiries, providing team leadership, and ensuring sales conversion. The role will be based in Lagos State, Nigeria.

Other duties and responsibilities

Sales Insight and Integration

• Work with the Business Manager in developing and implementing sales vision, strategic sales plan, sales models and sales polices for the SBU.
• Strategic management of the Tele sales team in order to meet and surpass set targets.
• Prepare different periodic sales reports for your Business Manager.
• Stay updated with industry trends and provide insights and recommendations based on sales data and market trends.
• Develop Standard Operating Procedure (SOP) for the SBU.
• Work with the Business Manager in developing product positioning and messaging that differentiates e.Stream from her competitors.

Technical/Analysis and Problem Solving

• Effective and timely daily resources planning – human and material towards achieving daily set sales and revenue target.
• Actively acquire new subscribers and nurture existing ones. Turning both into long-term relationships.
• Archive product sales volume, solution mix and selling price by being current with changing trends and competitors.
• Recommend adjustment in selling prices by monitoring competitors.
• Provide Training, Coaching, and mentoring of new recruits to deliver high-performing result at all times.
• Oversee day-to-day sales operations, solve problems that are sales impacting with speed and efficiency.
• Foster a positive and collaborative team culture within Retail SBU in-order to maximize productivity.

Interpersonal, Relationship Management & Active Collaboration

• Active collaboration with the Marketing team to provide top quality marketing engagements for a larger audience or defined regions.
• Actively collaborate with other departments (especially NO and General Service) in achieving the daily set targets.

Communication

• Provide regular update to the Business Manager
• Seek useful feedback from the Business Manager
• Generate and submit periodic report of sales activities to the Business Manager

Customer Focus

• Identify customer needs and suggest appropriate service.
• Provide platforms to receive customer’s feedback.

Qualifications

• BSc in any social science.
• Minimum of 2 years work experience as a sales team lead.
• Possession of relevant sales certification, such as Certified Sales Professional – CSP will serve as an added advantage.
• Has relevant ISP industry experience in sales, retail marketing and digital marketing.