Telesales Specialist at FairMoney

• In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch an informative video.

Roles and Responsibilities

• Receiving/Initiating calls from the assigned list.
• Asking questions to engage customers and keep the conversation going.
• Ensure target conversion.
• Listening to the customer’s needs to generate repeat sales.
• Record all interactions on the CRM and disposition the call.
• Keeping up to date on all products and informing customers of new products.
• Answering customer’s questions about the products.
• Meeting Sales budget.

Requirements

• Excellent Communications skills.
• Creative Thinking.
• Good listening skills.
• Ability to engage customers in conversations.
• Knowledge of relevant computer software /tools.
• Excellent interpersonal and problem-solving skills.
• Rejection Handling skills.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus

Recruitment Process

• A screening call with the Senior Recruiter ~30 mins
• Technical interview with the hiring manager ~30 mins