Telesales Officer at TradeDepot

Ref: PGY4B6ZFS7

Job Type: Permanent

The Role
You will be responsible for:

• Handling inbound calls in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Developing and managing a portfolio of Key Accounts.
• Achieving monthly sales targets by identifying and developing new customers.
• Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
• Coordinating pre-sales and post-sales follow up.
• Achieving and exceeding weekly and monthly KPIs.
• Monitoring market trends and providing regular competitor feedback.
• Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
• Supporting the sales team key planning and operations tasks to support the overall objective of the business.
• Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
• Building the sales funnel generating leads via cold calling and other lead generation activities.
• Handling incoming queries and building good client relationships.
• Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
• Handing over qualified leads to the sales teams with the objective of closing the sale.
• Maintaining and updating the lead generation database.
• Achieving weekly / monthly targets as set out by the business.

Ideal Profile

• You have at least 1 year experience ideally in Inside Sales, Customer Service or Sales Operations / Support within Consumer industry.
• You have prior experience in dealing with General Trade/ Open Trade.
• You possess solid expertise in Direct Sales and Enterprise Sales.
• Experience within Area Sales would be a strong advantage.
• Experience within Consumer would be a strong advantage.
• You have a proven track record of meeting/exceeding your targets.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are highly goal driven and work well in fast paced environments.
• You are a strong networker & relationship builder.
• You are a self-starter and demonstrate a high level of resilience.

Salary

• N650,000 - N850,000 Per annun.

What's on Offer?

• Attractive Salary & Benefits
• Opportunity to make a positive impact
• Strong opportunities to progress your career.