Telesales Manager at Miva Open University

OVERALL FUNCTION

• We are seeking a highly motivated and experienced Telesales Manager to lead and drive our telesales team.
• The Telesales Manager will be responsible for managing a team of telesales representatives and overseeing all aspects of the telesales process.
• The ideal candidate should possess excellent leadership, communication, and sales skills, along with a proven track record of achieving sales targets. KEY

RESPONSIBILITIES

• Lead and supervise the telesales team to ensure high performance and achieve sales targets.
• Develop and implement effective telesales strategies and techniques to maximize sales opportunities.
• Provide coaching, training, and guidance to team members to enhance their sales skills and product knowledge.
• Monitor telesales calls and conduct regular performance evaluations to identify areas for improvement and ensure quality customer interactions.
• Collaborate with the marketing team to develop targeted telesales campaigns that align with company objectives.
• Analyze sales data and metrics to identify trends and opportunities for process improvement.
• Manage and maintain accurate records of sales activities, customer interactions, and lead generation in the CRM system.
• Develop and maintain strong relationships with key customers to foster long-term business partnerships.
• Set performance goals and KPIs for the telesales team and track their progress towards meeting or exceeding targets.
• Stay up-to-date with industry trends, competitor activities, and market conditions to make informed decisions and remain competitive.
• Work closely with the sales and marketing teams to ensure a seamless sales process and consistent messaging.

QUALIFICATIONS AND SKILLS:

• Bachelor's degree in Business, Marketing, Education, or a related field.
• Proven experience as a Telesales Manager or in a similar sales management role in the Education Tech industry.
• Strong passion for education technology and a deep understanding of the challenges and opportunities in the sector.
• Excellent leadership, communication, and interpersonal skills to effectively manage and motivate the telesales team.
• Demonstrated ability to achieve and exceed sales targets in a high-pressure, fast-paced environment.
• Familiarity with CRM software and proficiency in MS Office applications.
• Analytical mindset with the ability to interpret sales data and make data-driven decisions.
• Excellent negotiation and persuasive skills to drive customer conversions and secure deals.
• Ability to adapt to changing market conditions and align telesales efforts with evolving business strategies.
• Proactive and result-oriented with a focus on customer satisfaction and business growth.
• Availability to travel occasionally for business meetings and conferences.