Telesales Executive (Abuja) at Palton Morgan Holdings

JOB SUMMARY

• The Telesales Executive - Qualification Specialist will be responsible for engaging with leads generated by our promotional venue team, conducting thorough needs assessment, and qualifying leads for further engagement with our sales team.
• The successful candidate will have excellent communication skills, a customer-centric approach, and a strong ability to uncover and understand clients' real estate needs.

Responsibilities:

• Make outbound calls to a list of leads and prospects
• Engage in conversations to introduce the products or services
• Build up good product knowledge in order to be ale to sell its features, benefits and value to prospective candidates
• establish/build rapport professionally to create a positive impression
• Handle objectives effectively and provide accurate information
• follow up with meeting targets/quotas
• Communicate with leads generated by the promotional venue team in a professional and engaging manner.
• Conduct needs analysis through effective questioning techniques to understand clients' preferences, requirements, and real estate aspirations.
• Qualify leads based on predefined criteria and assess their readiness for further engagement with the sales team.
• Educate potential clients about Palton Morgan's luxury real estate offerings, features, benefits, and value proposition.
• Maintain accurate and up-to-date records of lead interactions and qualification status in the CRM system.
• Collaborate closely with the promotional venue team to understand lead sources, demographics, and engagement strategies.
• Provide timely and comprehensive feedback to the marketing and sales teams to refine lead generation strategies.
• Strive to meet or exceed lead qualification targets while ensuring the highest level of customer satisfaction.
• Participate in ongoing training and development to enhance product knowledge and sales techniques.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field preferred.
• Proven experience in telesales, lead qualification, or similar customer-facing roles.
• Excellent verbal communication skills with the ability to engage and build rapport over the phone.
• Strong questioning and active listening skills to uncover clients' needs effectively.
• Result-oriented mindset with the ability to work toward targets and deadlines.
• Familiarity with luxury real estate products and market trends is a plus.
• Proficient in using CRM systems and basic computer applications.
• Enthusiastic, self-motivated, and able to thrive in a fast-paced environment.
• Strong organizational skills and attention to detail.