Telesales / Customer Success Agent at uLesson

Job Description

• Our Sales and Marketing Team is on the hunt for Telesales & Customer Success Agents who is passionate about technology, education and is seeking the chance to make a difference. Initiative, ownership, data-driven decision-making, and leadership development will be key differentiators in both the selection process and the successful execution of the roles and responsibilities of this key position.

Key Responsibilities

• You shall report directly to the Telesales manager or any other persons designated.
• Present, promote and sell / upsell the company’s products to existing and prospective customers – either through direct contact or telephonic correspondence.
• Address customer concerns and questions and overcome potential roadblocks in the sales cycle to maximize customer satisfaction.
• Attend all scheduled training to ensure you have sufficient product knowledge about the company’s offering to help your interaction with prospective and existing customers.
• Establish, develop and maintain positive business and customer relationships.
• Ensure that you maintain strict confidentiality on customer information you access via the company’s computer systems.
• Achieve agreed upon sales targets and outcomes within schedule.
• Coordinate sales effort with team members and other departments.
• Give feedback on customer needs, problems, interests, competitive activities, and potential for new product(s).
• Handle grievance to protect company’s reputation.
• Familiarise yourself with the work tools and software, which are provided by the company and necessary for successfully carrying out your responsibilities.

Qualifications and Skills

• Minimum of HND; B.Sc / B.A Degree.
• Excellent communication skills.
• Experience as telesales representative and/or other sales/customer service role is a plus.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• The patience and ability to effectively engage customers in conversation.
• Good sales ability.
• Excellent interpersonal and problem-solving skills.
• The ability to handle rejection and stress in soliciting customers.