Telesales Agent at Lorache Consulting Limited

Our client, a financial service provider needs a well-spoken Telesales agent to be responsible for soliciting sales over the telephone. The Telesales agent's responsibilities include contacting potential customers, reading from a prescribed script, focusing on member-centric needs to close sales and documenting members’ information, transactions and reactions.
Location: Lekki, Lagos
Sector: Digital Bank
 RESPONSIBILITIES

• Contact potential or existing members to inform them about a product or service
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects member's information in the database to the field sales agents
• Handle grievances to preserve the company’s reputation
• Go “one more” to meet sales quota and facilitate future sales Listen to the members’ needs to generate repeat sales.
• Gather and document members’ information on transactions and reactions to products.
• Keep up to date on all products’ knowledge and information
• Pursue promising leads with persuasion and persistence
• Assist in resolving member complaints/disputes
• Commit to team and individual quotas/goals
• Meet company expectations for excellent customer service
• Maintain a friendly, professional tone at all times

 REQUIREMENTS

• Proven experience (minimum of 2 years) as telesales or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Problem solver, perfect written and spoken communication
• Analytical profile with experience in customer service, telemarketing, customer experience.
• Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
• Comfort in ambiguity, you seek adventure and an accelerated career path.
• Ready to get your hands dirty, because you will have to “roll up your sleeves”!
• Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours Fluency in English and other Nigerian languages.
• An empathetic, inclusive and curious attitude
• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems Cool-tempered and able to handle rejection Great sales ability.
• Ability and willingness to learn about products and services specifications and benefits Patient and friendly personality

Team player

• Outstanding telephone etiquettes
• Ability to manage stressful situations and strict deadlines
• Highly motivated individual
• Ability to work independently and collaboratively

Daily activities

• You are expected to be punctual, Deliver your work within the stipulated requirement for your role consistently. You shouldn’t miss deadlines or do things late.
• You are required to maintain a professional competency in confidentiality and work ethics especially in data and information security.
• A keen attention to detail is expected from you when dealing with member information to avoid legal consequences, breach in policy, and communicating the wrong information.
• You are expected to attend to all members assigned to you.
• You are expected to adopt a creative approach to problem solving as expected in a startup environment, certain tasks are not entirely spelt out but it’s expected you take initiative in completing these tasks.

Calls

• All calls must be handled with courtesy, professionalism and highest quality expected of our representative.
• All call scripts must be adhered to, and all calls must be handled in a timely manner applying the mandatory call.
• You are expected to make a minimum of 100 calls per day.
• You are expected to respond to members via channels assigned to you.

Chats

• All chats are expected to meet our required standard, and chat etiquette must be followed.
• All chats must be acknowledged within 5 minutes and all queries must be solved immediately (where partners are not involved).
• All available macros and provided replies relating to the respective chat must be applied.
• All chats must be handled with courtesy, professionalism and highest quality expected of our representative.
• Notes
• You are expected to preview Members' accounts and Notes associated with those accounts to understand logged information about members.

REPORTS & MEETINGS
You are also required to provide the relevant information of your work in proper detail during Standups