Telesales Agent at CARS45 Limited

Job Summary

• Under the supervision and guidance of the Manager, Lead Generation, you will be responsible for generating sales from the prospective leads made available by the business and ensuring that all prospective customers are offered the desired products and services.
• You will assist in guiding the prospects about how to purchase their preferred cars and offer alternatives where preferred options are not available. Provide useful information regarding the cars. Be ready to help customers make a good buying decision.
• Your role is to ensure that the prospects have all necessary information and contact details to make a successful purchase.
• This is a revenue generating position that is crucial to the success of the business and requires adequate follow up with the leads generated by the business to succeed. Hence, the ideal candidate must be exceptionally sound in verbal communication, logical reasoning, convincing, persuasiveness, coherent flow of thought and customer service skills, as well as a comprehensive knowledge of products, services and company policies.

Essential Job Functions

• Answer questions about products and services offered by the company.
• Cold calling and prospecting new customers
• Ensure adequate information is provided to prospective customers.
• Ask questions to understand customer requirements in order to close sales.
• Direct prospects (or existing customers) to the appropriate car lot for physical inspection of cars
• Enter and update customer information in the database.
• Appropriate handling of angry customers to preserve the company’s reputation.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Keep records of calls and sales while noting all useful information.
• Following up, tracking and directing customers.

Requirements

• First Degree or equivalent in a relevant discipline.
• 1-3 years of experience in Telemarketing/Telesales
• Knowledge of the automobile products
• Knowledge of consumer behavior
• Experience in sales
• Microsoft Office Skills
• Professional Certification in Telemarketing is an advantage.

Technical Requirements:

• Customer service
• Excellent verbal and written communication skills.
• Coherent flow of thought
• Logical and persuasive
• Exceptional listening
• Ability to explain information vividly.

Need To Have:

• High Level of Integrity and loyalty
• Logically sound
• Problem-solving and analytical thinking
• Attention to detail
• Ability to convince others
• Should be persuasive.
• Focused and organized
• Ability to multitask
• Explain information in clear terms
• Must be flexible.

Required:

• Working with people
• Deciding and initiating action
• Self- starter
• Presenting and communicating information
• Superior customer experience
• Persuading and influencing
• Applying expertise and technology
• Entrepreneurial and commercial thinking
• Creating and innovating
• Relating and networking
• Task ownership
• Delivering results and meeting customer expectation