Telemarketer Team Lead at Firstfruit Homes Limited

Job Description

• The Telemarketer Team Lead is responsible for supervising and coordinating the activities of the telemarketing team to achieve sales targets, generate qualified leads, and maintain high customer satisfaction.
• The role involves coaching agents, rnonitoring performance. ensuring quality calls, and driving productivity and revenue growth.

Responsibilities

• Lead stQervise. and motivate the telemarketing tazam to meet and exceed dely. weekly, and monthly targets
• Assign tasks. set performance goals. and monitor team productivity
• Train. coach. and mentor telernarketers on sales techniques. engagernent, and product knowledge
• Monitor calls to ensure quality standards. cornpliance. and professionalism
• Handle escalated custorTEr complaints ard complex inquiries prepare daily/weekly/rnonthly perform-lance reports for managernent
• Track KPIs such as conversion rates. call volun-es. and revenue targets
• Develop scripts and improve calling strategies for better results
• Conduct regular team meetings ard performance reviews
• Collaborate With sales and marketing teams to align campaigns and objectives
• Ensure 02-curate documentation ard CRM updates
• Recommerxd process Wigyovernents to increase efficiency and customer satisfaction

Qualifications/Requirments

• Bachelor's degree in Marketing, Business Administration, Commurlications. or related field (or equivalent experience)
• years experience in telemarketing. call center. or sales roles
• Minimum Of 1—2 years supervisory or team lead experience