Telemarketer / Front Desk Officer at Mosaic Limited

Job Description

• This is a full-time on-site role for a Telemarketer/Front Desk Officer at Mosaic Homes Limited in Port Harcourt. Telemarketer/Front Desk responsibilities include pursuing new online sales prospects, closingdeals and maintaining customer satisfaction within the real estate sector. 
• If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you.

Responsibilities

• Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries
• Maintains employee and department directories as a guide for directing visitors
• Offers beverage to guests where necessary
• Schedules meetings and travel for executives, as well as appointments for customers
• Documents and communicates actions, irregularities, and continuing needs to maintain continuity among work teams
• Contributes to team effort when required
• Operates telephone switchboard; answers and transfers calls to appropriate units
• Takes messages and communicates them to appropriate enquirers
• Handles outgoing mails; sorts and distributes incoming mails
• Responsible for placing outgoing calls and conference calls as needed
• Drafts, reviews, and proofreads office documents
• Responsible for basic data entry as assigned
• Maintains and stocks basic office supplies
• Responsible for operating and maintaining office machines, including printers, copiers, and fax
• Ensures compliance with company rules and regulations in the reception area.
• Identify potential customers through directories, leads from existing clients, or other resources
• Make outbound calls to potential or existing customers to inform them about a product or service
• Follow a prepared script to provide product information and persuade potential customers
• Answer incoming calls from potential customers to answer inquiries and questions
• Handle customer objections or complaints by clarifying, emphasizing benefits and working around objections
• Maintain operations by following policies and procedures and reporting needed change

Qualifications

• A Degree in Business management, Marketing, Real Estate or related fields
• Proven experience as a Telemarketer and Front Desk/Receptionin Real estate
• Proficiency in English
• Excellent knowledge of MS Office
• Hands-on experience with CRM software is a plus
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Aptitude in delivering attractive presentations
• Must be able to work without supervision
• Must have a sales track-record.