Telecom Network Monitoring System Engineer at IpNX Nigeria Limited

Description

• To monitor the network and provide all required first-level support to core network infrastructure issues.
• This includes liaising with ipNX service providers and ensuring escalations are carried out in line with the defined guidelines.
• Ensure smooth running of all network monitoring systems, both for Core network nodes and transmission network.
• Run on 247365 network monitoring operation.
• Ensure Core network and Customer links Monitoring applications are functioning properly: Solarwinds, Nagios, Nagviz, SAM, VNQM, etc.
• Engagement of various Colo/POP sites manager in ensuring smooth running of the sites and our equipment therein.
• Escalating issues related to cooling, voltage instability, shelter leakages, etc.
• Ensure continuous engagement of vendors and OEMs on service-related issues.
• Proactively escalate issues to the network infrastructure team for capacity planning and network optimization.
• Managing access requests for ipNX Operation team visit to POPs/Colo sites, arranging joint visits to sites.

Educational Qualifications & Functional Skills

• University Degree in Engineering.
• 3 - 5 years work experience.
• Professional Qualification (CCNA, CompTIA Network+, ITIL, etc.) an added advantage.
• Knowledge of networking and network monitoring/management.
• Knowledge and experience with various web technologies.
• Ability to learn new things quickly.

Functional Skills:
Monitoring & Troubleshooting and Alerting:

• Proactive monitoring of the status and performance of network infrastructure and services across the regions.
• Troubleshooting and resolving first-level network outages on the network.
• Perform second-level escalation on network outages or faults to responsible parties.
• Proactive monitoring of the FTTH network (OLT outages, PON port outages, link outages, etc.) for all faults and outages.
• Proactive monitoring of hardware status of equipment (cooling, power, security, etc.) running on the network and escalating to responsible parties in the event of a fault.