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  • Posted: Sep 27, 2023
    Deadline: Oct 31, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability.
    Read more about this company


    Tele-Collection Officer


    • Manages recovery of overdue loan
    • Contacting customers daily/weekly and informing them of their overdue loans
    • Following up with customers daily/weekly on previous payment redemption date
    • Advising customers on the best payment options and negotiating suitable payment plans.
    • Thoroughly understands assigned portfolio and product
    • Responding to customer queries and escalating accordingly
    • Maintaining accurate, up-to-date customer account information
    • Reporting accurate customers feedback daily/weekly.

    Preferred Requirements

    • Minimum Qualification: B.Sc/HND
    • 0 - 2 years relevant work experience.
    • Post-Nysc
    • Candidate must be within the age bracket 21 - 33 years
    • Previous experience in tele-collections, tele-marketing, sales and Customer Service will be an added advantage
    • Strong Written, Communication and Negotiation Skills.
    • Strong command of English Language and at least, one other local or international language.
    • Performance driven, Agile, Teachable and willing to learn.
    • Ability to collaborate with a team in a fast-paced environment.
    • Attention to details and strong Listening skills.
    • Persuasive, sales/marketing and analytical skills will be an added advantage.
    • Proximity to Maryland (candidates should stay around, Mile 12, Ketu, Anthony, Onipan, Ikeja, Fadeyi, and environs).

    Method of Application

    Interested and qualified candidates should send their CV to: using "Tele-Collections Officer" as the subject of the mail.

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