Technical Writer at Premium Human Resource Solution Limited

Role Summary

• The Technical Writer will create, maintain, and continuously improve the documentation ecosystem for the Group's digital products, internal systems, and technology processes.
• The ideal candidate will translate highly complex technical information into clear, concise, and user-friendly content, ensuring that internal teams, clients, and external stakeholders can effectively understand and utilise the Group's technology assets.

Key Responsibilities

• Produce high-quality technical documentation including user manuals, API references, system architecture documents, process guides, SOPs, release notes, and FAQs
• Collaborate closely with engineers, product managers, QA specialists, and subject matter experts to gather information and validate accuracy
• Develop and maintain a documentation style guide and information architecture standards for the Digital Solutions department
• Write clear, structured API documentation OpenAPI/Swagger and developer guides to support internal and external integrations
• Create engaging training materials, e-learning content, and quick-reference cards to facilitate user onboarding and adoption
• Manage documentation repositories Confluence, Notion, SharePoint, or equivalent, ensuring content is current, versioned, and easily discoverable
• Produce and maintain knowledge-base articles for the helpdesk and IT support teams, reducing resolution times
• Review and edit technical content produced by engineering teams for clarity, grammar, style, and consistency
• Gather feedback from end-users and stakeholders to iteratively improve documentation quality and usability
• Support change management initiatives by producing communication materials for new system rollouts and upgrades
• Coordinate with the Multimedia Producer to develop instructional video scripts, screencasts, and visual documentation assets
• Ensure all documentation meets regulatory, audit, and compliance requirements where applicable.

Qualifications & Experience

• Bachelor’s Degree in English, Mass Communication, Computer Science, Information Technology, or a related field
• Minimum of 3 years’ experience as a Technical Writer, preferably within a technology, engineering, or digital services environment
• Demonstrable portfolio of technical documentation including API documentation, user guides, SOPs, and release notes
• Strong proficiency with documentation tools such as Confluence, Notion, ReadMe, MadCap Flare, or similar
• Working knowledge of at least one programming or scripting language such as Python, JavaScript, or Bash
• Familiarity with API documentation standards including OpenAPI/Swagger and Postman collections
• Excellent command of English grammar, style, and technical writing conventions
• Experience with version control systems such as Git or GitHub for managing documentation-as-code is an advantage
• Ability to produce basic diagrams and process flows using tools such as Lucidchart, draw.io, or Visio
• Knowledge of documentation-as-code frameworks such as Docusaurus or MkDocs is an added advantage.