Technical Writer at Moniepoint Inc.

Key Responsibilities

• Become a Product Expert: You will dive deep into our products, working closely with our product managers and customer-facing staff to understand every detail of how they work.
• Write for Our Team: You will create and maintain our internal documentation. Think of it as the "single source of truth" that helps our developers, product managers, and other teams build, launch, and support our products effectively.
• Write for Our Customers: You will put yourself in our customers' shoes, figure out what questions they might have, and then write clear, detailed answers for them on our support portal (support.monnify.com).
• Keep Everything Fresh: As our products evolve, you’ll be responsible for updating our documentation to reflect the latest changes and features.
• Collaborate and Clarify: You’ll be the bridge between our technical teams and our users, translating complex jargon into plain, easy-to-understand English.

Requirements

• Has a real passion for writing and a portfolio to show for it. We'd love to see examples of your previous work (technical guides, support articles, blog posts, etc.).
• Is naturally curious and loves learning new things. You’re not afraid to ask "why?" and "how?" until you get it.
• Can explain complex technical concepts to different audiences, whether it's an engineer or a first-time user.
• Has amazing attention to detail. You spot the missing comma and the confusing sentence from a mile away.
• Is a great team player and can work comfortably with people from different departments.