Technical Support Specialist at Odixcity Consulting

Responsibilities

• Install and support IT hardware, operating systems, and business-critical software to ensure optimal system performance.
• Respond to customer inquiries and assist in troubleshooting and resolving challenges.
• Actively update, maintain and monitor all aspects of computer networks.
• Resolve technical issues related to network interruptions.
• Making recommendations to clients and management as needed.
• Assisting Server Engineers by taking care of basic tasks like creating user-profiles and monitoring updates and backups.
• Sending technical documents to customers who have lost or misplaced them
• Completing job cards and other relevant paperwork.
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.

Requirements

• A Bachelor's Degree in Computer Science or related technology field.
• 3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services.
• Excellent teamwork, as IT systems involve many different professionals with different skill sets and levels of expertise.
• Good problem-solving skills and the ability to come up with creative solutions.
• Excellent listening skills to establish the issues that users are facing.
• The ability to multitask, as they may be working on multiple problems simultaneously.
• The ability to work well under pressure and remain calm when things go wrong.

Salary
N400,000 / month (non-negotiable).