Technical Support Specialist at Glovo

Job Description

• As Technical Support Specialist you will work with our Live Operations Platforms (Customer Relationship Management (CRM), Voice Platform, Chatbot, Quality Assurance (QA), Learning Management System (LMS), Knowledge Base, etc...), troubleshoot issues and implement new configurations.

BE A PART OF A TEAM WHERE YOU WILL:

• Support B2B users with incidents related to platforms
• Implement new configurations to support operations
• Escalate requests to providers or other tech teams when needed
• Participate to recurring reviews with platforms vendors
• Build and update internal knowledge base
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

YOU HAVE:

• Previous experience in a technical support role or similar
• Technical knowledge (network, systems, scripting, API)
• Problem-solving skills: no problem is too small or too big
• Results oriented, autonomous and efficient
• Proficiency in English
• An empathetic, inclusive and curious attitude

EXPERIENCE OUR GLOVO LIFE BENEFITS:

• Enticing equity plan (if applicable)
• Top-notch private health insurance
• Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
• Discounted gym memberships
• Flexible time off (take the time you need) and hybrid working model (own your time)
• Enhanced parental leave including nursery support!
• Online therapy and wellbeing benefit