Technical Support Officer at Alexander George Business Support Solutions (AGBSS)

About the Job

• Our client is a dynamic real estate technology startup that is revolutionizing the way people rent, and invest in properties.
• They leverage innovative technology solutions to provide a seamless and transparent real estate experience to customers.
• With a strong focus on user-centric design and data-driven insights, they aim to disrupt the traditional end-end property rental and empower both property owners and tenants with the tools they need to make informed decisions.

Role Overview:

• As a Technical Support Officer, you will play a crucial role in providing technical assistance and resolving customer issues.
• You will be the go-to person for customers, ensuring they receive prompt and effective support to maximize their experience with the platform.

Are you a tech-savvy problem solver with a passion for real estate and technology? Do you excel at providing exceptional customer support and thrive in a fast-paced startup environment? Do you have a passion for helping others, strong technical skills, and thrive in a customer-focused environment? This is the role for you! Come join this train of exceptional people, and help us provide top-notch technical assistance to our customers.

Responsibilities:

• Serve as the primary point of contact for customer technical inquiries and issues, delivering exceptional support via various channels including phone, email, and chats.
• Troubleshoot and resolve technical problems related to our platform, software, and integrations.
• Provide step-by-step guidance to customers on using our features, tools, and functionalities.
• Collaborate closely with cross-functional teams, including Engineering and Product, to address customer concerns and provide feedback for product improvement.
• Document and track customer interactions, ensuring accurate and detailed records of support cases.
• Identify and escalate complex technical issues to the appropriate teams, following established procedures.
• Stay updated on product updates, enhancements, and industry trends to provide accurate and up-to-date technical assistance.
• Contribute to the development and maintenance of customer support knowledge base and self-help resources.
• Strive for continuous improvement by identifying patterns and trends in customer issues and suggesting process improvements.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• At least 4 years of proven experience in technical support or customer support roles, preferably in a technology-driven environment.
• Strong technical skills, with knowledge of web-based applications, software troubleshooting, and basic coding concepts.
• Excellent problem-solving and analytical skills, with the ability to think logically and critically.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts in a clear and understandable manner.
• Empathetic and customer-focused mindset, with the ability to handle customer inquiries with patience and professionalism.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, deadline-driven environment.
• Experience in the real estate or prop-tech industry is a plus, but not required.

Why Join Us:

• Be part of a forward-thinking real estate tech startup and contribute to reshaping the industry.
• A collaborative and inclusive work environment that encourages growth, innovation, and teamwork.
• Opportunity to work with a diverse and talented team of professionals.
• Competitive salary and benefits package.
• Room for professional development and advancement.