Technical Support Manager at ActiveEdge Technologies

• We’re hiring a Technical Support and Implementation Manager to lead support and implementation efforts. The ideal candidate will have strong technical skills, leadership experience, and the ability to manage cross-functional teams to deliver projects on time and within budget.

Key Responsibilities:

• Lead end-to-end software/system implementation
• Liaise with clients for successful deployments
• Coordinate Sales, Development & Customer Success teams
• Maintain project documentation and reports
• Conduct regular client and internal check-ins
• Improve support tools, train team, monitor performance
• Represent support team in company-wide initiatives

Requirements:

• 5–6 years in tech support, implementation & enterprise apps
• Strong customer service, multitasking & problem-solving skills
• SQL/database admin & intermediate C#/Java/Python skills
• Familiar with support systems, project tools & CRM
• Knowledge of cloud, networking, cybersecurity

Education & Certifications:

• BSc in Computing, Engineering or related fields
• PMP, PRINCE2, or ITIL certifications preferred

Tech Skills:

• PL/SQL, DevOps, C#, Java, Python
• Docker & Kubernetes familiarity