With a tradition of innovation dating back to the Group’s foundation in 1873, Atlas Copco’s business has evolved into four distinct business areas, with today’s equipment delivering unparalleled levels of efficiency. After 140 years of sustainable, profitable growth, the products and services range from compressed air and gas equipment to c...
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Plan and conduct technical training to ensure that field competence and skills are up to speed with equipment development and the installed base.
Offering structured, most professional, and timely technical support to the field service engineers, Backoffice service operations, customers, dealers, and distributors.
Plan, organize, and follow up the training agenda of Distributors’ service technicians and engineers.
To train Distributors and customers as required, in the general operations of Atlas Copco machines.
To plan and organize daily and weekly visit schedules to distributor Customers
To guide and support distributors' service staff to solve difficult service problems
Define and suggest necessary tools for the distributor service technicians.
Obtain and distribute updated ECB to the distributor.
Warranty validation, reporting, and claims follow-up.
Maintain and update Distributors' install base and participate in the distributor audit.
Ensure continuous and consistent communication between divisional technical support and competence development of teams.
support sales of services through the provision of technical information, advice where appropriate.
Provide professional and prompt service to all Atlas Copco customers on all types of compressed air equipment.
To champion Smartlink installation and activation on old and new equipment.
To train customers and Distributors personnel as required, in the general operation of their machines
To always apply good standards of engineering practice
To check distributor test instruments, to ensure they remain in good condition.
To effectively promote the Atlas Copco image.
To perform related duties as required.
Ensure that ‘’The Way We Do Things and the Business Code of Practice are followed.
NB: The above points are not exhaustive and can be subject to additional missions at any time according to the company's requirement
Requirements
To succeed, you will need:
High School Diploma with 5 years’ experience in the same field/ Bachelor Engineering graduate with at least 5 years’ experience.
Must have experience with CTS-related products such as overhaul/ repair of Compressors, Air dryers, Generators, and Lighting towers.
Basic knowledge of hydraulic systems, diesel engines, electrical systems, and Elektronikon module knowledge will be preferred, and related components.
Basic computer skills and excellent customer relations skills are a must.
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