Technical Support Engineer at Siemens

How You’ll Make An Impact

• Provide technical support expertise for control systems, package, electrical and mechanical issues.
• Develop work-packs and procedures for outages and projects.
• Analyze problems and provide professional guidance in resolving issues.
• Occasionally travel to provide onsite technical support.
• Ensure compliance with company and customer EHS policies.
• Provide 1st line support to field service engineers during shutdowns and projects.
• Generate the creation and preparation of work-packs for field service engineers.
• Provide 24-hour support functionality via an out-of-hours support hotline.
• Executes processes for report approvals and design changes.
• Maintain technical libraries, share-drives, and knowledge databases.
• Interact with the service engineering departments to optimize procedures.
• Multiple travels to customers and jobs sites.

What You Bring

• University degree in Electrical & Electronics, Electro-Mechanical, or Mechanical Engineering (2:2 minimum) or equivalent.
• Working towards or has COREN status.
• Over 10 years of experience in rotating equipment and engine systems or equivalent field experience.
• A master’s degree in engineering will be an added advantage.
• Electrical, Controls Systems and Mechanical engineering skills with over 10 years of working experience on industrial gas turbines. Packages
• Proven expertise in rotating equipment and electrical switching/control systems (HV, MV, LV).
• Proficient in MS Office tools, with strong commercial awareness and graduate-level engineering competency.
• Experienced in decision-making, strategic development, and delivering specialist tasks on time and within budget.
• Skilled in troubleshooting, developing technical policies, and generating new business opportunities.
• Effective communicator, liaising with internal and external customers, and providing technical support and training.
• Capable of diagnosing complex technical issues and coordinating various technical activities under pressure