Technical Support Engineer (General - Production Enhancement) at Baker Hughes

Job ID: R126107

Job Summary

• The Technical support Engineer General ensures Baker Hughes deliver flawless execution by providing Technical Support to the Service Delivery organization and Sales organization when needed in pre-planning, job execution, and post job analysis.  

Responsibilities
As a Technical Support Engineer General – Production Enhancement, you will be responsible for:

• Sharing the knowledge across the organization by submitting best practices, case histories, lessons learned to the knowledge management database.
• Supporting the field technically through different media (online, phone calls and technical papers).
• Supporting for 24/7 on Critical Operation in the field when needed.
• Following up on field failures that requires Technology involvement and ensure that the learning is shared across the field.
• Subject Matter Expert for his / her area of support.
• Raising alert across the Service Delivery organization whenever an unfamiliar technical issue arises on a job.
• Communicating to Engineering and Technology organization on issues and lessons learned related to different technologies.

Requirements
To be successful in this role you will:

• Bachelor’s degree in any related engineering field. 
• Minimum 5+ years of relevant work experience as a technical support Engineer. 
• Highly initiative, self-driven, strong analytical and conceptual skills, flexibility.
• Have a thorough understanding of P/L technology and Service Delivery requirements. 
• Have a strong analytical and problem-solving skills.
• Have the ability to develop and mentor small technical teams.
• Have thorough understanding of P/L technology & service delivery requirements
• Be able to work in a 24/7 service environment, based on an agreed shift schedule. 
• Have good communication skills both verbal and written in English.